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Frequently asked questions

What is e-PetPlace?

e-PetPlace is a pet care ecosystem: veterinary care, walks, grooming, training and daycare, all connected to one record for your pet. Every service she receives is logged by whoever cared for her. It covers six families: dogs, cats, rabbits, birds, fish and small pets.

What is the pet record?

It's your pet's life history: vaccines, visits, walks, grooming sessions and training progress. You don't fill it in — each professional who cares for her writes it, and it stays with her even if you change providers.

Where does e-PetPlace work?

In Quito and its valleys: Cumbayá, Tumbaco, Conocoto, Sangolquí and the Valle de los Chillos. Video vet consultations reach all of Ecuador. If we haven’t reached your city yet, leave your details and we’ll let you know.

Is there an online vet consultation?

Yes. e-PetPlace veterinary telemedicine connects you with a vet from wherever you are, for what doesn't need a waiting room: a question, a check-in or a second opinion. What the vet advises is logged in your pet's record.

What does it cost for families?

Using the app and keeping the record is free. You pay for the services you book, at the price each provider publishes. From 28 October 2026, the service fee is USD 1.15 per purchase, VAT included; until 27 October there is no fee.

What does it cost for businesses?

The tools — scheduling, clinical records, history and prescriptions — are free. The platform charges a commission on the services transacted through it.

How are providers verified?

We verify every vet’s degree and professional registration before they can see patients. Every business is reviewed and activated by a person on our team, and what we verify is shown apart from what the business says about itself. We validate; we don’t certify.

Does it work for cats, rabbits, birds, fish or small pets?

Yes. e-PetPlace is multi-species and covers six families: dogs, cats, rabbits, birds, fish —aquariums included— and small pets. Each has its own care and its own record. Walks and training are for dogs only; grooming, for dogs and cats. The rest is for every species.

How do I join as a business?

Leave your details on the business page and we'll contact you on WhatsApp. Joining is a conversation: we want to understand your business before signing you up.

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