Help with the app
If you have a problem with e-PetPlace or e-PetPlace Negocios —with your account, a payment, an appointment or an order—, write to us. Tell us what happened and, if you can, your order number or the date of your appointment.
Write to us on WhatsApp · +593 99 855 7628
Or by email: hola@epetplace.com
Support hours: Monday to Saturday, 8:00 to 20:00 (Ecuador time), on WhatsApp and by email.
The service fee
- How much is the service fee?
- USD 1.15 per purchase, VAT included. There is only one per purchase, even if it brings together several services or products from several shops. You see it separately before paying, and e-PetPlace invoices it to you.
- When does it start?
- From 28 October 2026; until 27 October there is no fee.
Delete your account
You can delete your account from the app, under Cuenta › Eliminar cuenta. Here are the steps and what data is deleted.
How to delete your account →Your data
How we handle your data and your pet's in both apps.
App privacy policy →All legal documents →