Being prepared

Platform terms

Being prepared since 22 de agosto de 2026

The terms governing the use of the e-PetPlace apps — the relationship between your family, the businesses that care for your pet, and us — are not published yet.

What it will cover

What e-PetPlace is in relation to the businesses providing the services, and what each party is responsible for.

How a service is booked, paid for, cancelled and rescheduled.

What happens with your pet's record: whose it is and what may be done with it.

The rules for businesses joining the platform.

This list describes what the document will be about. It is not the document and it does not govern: nothing you read here creates rights or obligations.

In the meantime

If you need this information before we publish it, write to us and we will reply:

karina.charr@satorilatam.com

See all legal documents →