Being prepared

Custody during the service

Being prepared since 22 de agosto de 2026

The document defining who is responsible for your pet while it is in a business’s care — from drop-off to return — is not published yet.

What it will cover

From what moment and until when the business caring for your pet is responsible.

What happens, and how you are told, if an incident occurs during the service.

How emergency veterinary care is authorised if you cannot be reached.

What is recorded at drop-off and at return.

This list describes what the document will be about. It is not the document and it does not govern: nothing you read here creates rights or obligations.

In the meantime

If you need this information before we publish it, write to us and we will reply:

karina.charr@satorilatam.com

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